Supercuts Complaint

Supercuts Complaint

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Supercr*p


Absolutely disgusted with the attitude and service of the staff at Supercuts in Westfields, Stratford. After asking for a child price and them seeing my 11 year old daughter I was quoted a price of £9.95 and told that we would have an hour wait. After waiting over an hour the stylist decided she wanted to wash my daughters hair (even though it had been freshly washed). I asked how much extra this would be and she could not give me a price and had to consult somebody else. Eventually she came back with a price of £25 and because this was such a huge increase I queried this only to have three members of staff try to bully and intimidate me. I refused to have her hair cut by staff trying to intimidate me. There was no apology for keeping me waiting, I was not told that the price only applied to a child under 8 and the receptionist was fully aware who the cut was for at time of enquiry. There also was no explanation as to why the cut would be £25. That figure is not on the pricelist.


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