Supercuts Consumer Complaints All Reviews

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Supercuts Reviews

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  • They ruined my hair and turned it orange



    A while back I went in to get my hair done. A simple converted bob with a dye to a chocolate brown. When they were finished it was closing time. I had been there over 3 hours and they basically pushed me out the door. When I got home I realized I had hair dye all over my forehead, neck, back and ears. I had to scrub it off myself. Also they had destroyed my hair cut and my hair was not chocolate, it was copper. I submitted a complaint and to date no one has responded. Horrible place, don't go unless you don't mind having to pay someone else to fix the mess. More...
    (Beauty)
    Hlindsay's Picture   Hlindsay    0 Comments   Comments
  • Supercuts (Keene, NH)



    Supercuts (Keene,NH) horrible service. Every time I have gone, I get the same haircut. They have such a horribly high turn-over rate, every new hair stylist screws up my hair. I am done this time. Last year I asked them to slightly layer my hair in the back so that I could curl it under. When I left I looked like a guy. NOT HAPPY about that. Cheap is what you pay for. More...
    (Beauty)
    TerryB001's Picture   TerryB001    0 Comments   Comments
  • Supercut- Hounslow (do not go)



    Supercut Hounslow, i do not recommend anyone visiting this hairdressers. I asked the lady for a trim the length and a side fringe. she trimmed my hair all around, when it come to my fringe she wet the front on the hair and chopped it all off and gave it a full thick and front fringe. something i never had and never asked for. i put to put up with a full fringe, something that my young daughter as. lack of communication, poor management. when asked the lady she laughed and said sorry i "though" this will look better!! when was she going to tell me, its hair do what i asked for.. DO... More...
    (Beauty)
  • Supercuts refuses to honor free haircut card with no expiration date.



    I got my worst haircut ever from Supercuts at Stony Point NY. However, this pertains to all Supercuts. I have been a supercuts customer for many years. I have a card filled with employee signatures that entitles me to a free haircut. There is no expiration on it but no supercuts in my area will accept it. I tried calling customer service and it was like talking to a wall. Even the supervisor "Roxy" was useless and just parroted what everyone else said, "we no longer accept that card". They could have exchanged this for a gift card, but refused. It didn't matter that... More...
    (Beauty)
    mscoulter's Picture   mscoulter    0 Comments   Comments
  • Terrible hair color job at store 90236



    A terrible service, in Hollywood florida, they dyed my hair orange, it was supposed to be blonde, they tried to fixed it, was worse. They told they were going to refund my money but when I went there, they did not. A complete Fiasco. .store #90236. Now I have to get a proffessional to fixed the damage. I can believe that happened, lost money time and..... terrible hair, I will never go back there. More...
    (Beauty)
    aleli's Picture   aleli    0 Comments   Comments
  • Supercr*p



    Absolutely disgusted with the attitude and service of the staff at Supercuts in Westfields, Stratford. After asking for a child price and them seeing my 11 year old daughter I was quoted a price of £9.95 and told that we would have an hour wait. After waiting over an hour the stylist decided she wanted to wash my daughters hair (even though it had been freshly washed). I asked how much extra this would be and she could not give me a price and had to consult somebody else. Eventually she came back with a price of £25 and because this was such a huge increase I queried this only... More...
    (Beauty)
  • Super cuts.... Worst haircut experience ever!



    I went in on saturday evening for a haircut. It started off good and as I looked in the mirror watching her cut she had a look of disgust on her face. As an African American woman I understand my hair is a different grade than hers but my hair was clean, and actually it's very soft. She didn't talked to me even after I tried to engage. I told her my hair didn't look even and she said it will after I flat iron it. My hair was already straight and then she said she doesn't cut slot but she had worked there 3 years. I was embarrassed and humiliated but I paid and left... More...
    (Beauty)
    Deedeejay's Picture   Deedeejay    1 Comments   Comments
  • Terrible service



    I went to the Supercuts in Hackensack nj and they're so called district manager absolutely butchered my sons hair. She was nasty and talked down to me. I've never been so unhappy in my life. When I told her how disappointed I was she didn't care and still charged me. I had to wait 45 minutes for my son to look like a monk. More...
    (Beauty)
    Madmom4567's Picture   Madmom4567    0 Comments   Comments
  • Supercuts / Regis Corp Refuse Angelman Syndrome 16 year old a haircut



    Supercuts owned by Regis Corp Refused to give Alec my darling 16 year old child with Angelman Syndrome a haircut on October 6th at 55 N. Buffalo Grove Road in Buffalo Grove Illinois. To date the CEO and regional VP who are aware of this have done nothing to remedy this unfortunate and maybe federal violation of discrimination. If you would like to express your opinion, concern or anger please feel free to call their corporate office at (952) 947-7777. (RGS) on the NYSE. Stop the discrimination of our Special Needs Children and Adults! More...
    (Beauty)
    stevenmeister's Picture   stevenmeister    0 Comments   Comments
  • Supercuts horrible hair cuts



    The manager or clerk/hairdresser was totally imcompetent. I had been there previously, had a horrible haircut and requested of the person taking names (think it was the manager) that I did NOT WANT the person (and I pointed to her) that had cut my hair the last time. I was told "no problem". She then left the store with a friend or co-worker to chat outside and left me with this girl (I should have left at that point) who made a worse mess out of my haircut than she did the previous time. I agree with the comment about the Supercut so called stylists are drop outs from hair... More...
    (Beauty)
    charoseb's Picture   charoseb    0 Comments   Comments
  • Too much drama!



    I dealt with a supervisor, Dru, supervisor of Rochester/ Syracuse, and will never again come face to face with her! She is ruder than rude, and I feel horrible for her employees! She apparently demoted one manager for nothing (I have big ears and am nosy)! I hope she is fired. Dru could be described as words I refuse to write. I was at a salon when (once again using my big ears), their brand new computer system didn't work. It looked very busy. I was waiting to be cashed out for ages. I heard a stylist say that their supervisor wasn't working that day. She had been on the phone... More...
    (Beauty)
    jtklotz01's Picture   jtklotz01    0 Comments   Comments
  • SuperCuts Nightmare



    My sister and i went to supercuts for a haircut and we had extentions on (Keratip Fusion) they chopped up our hair with normal scissors and with the same scissors they cut our extention hair too. They COMPLETELY RUINED OUR EXTENTIONS !! We had to take off extentions as a final result and the RUDE LADY THAT CALLED ME BACK FROM CORPORATE HAD THE WORST DEFENSIVE SNOTTY ATTITUDE I KEPT TELLING HER TO CALM DOWN AND STOP YELLING AT ME AND SHE REFUSED TO GIVE ME HER NAME AND SAID IF I WANTED HER NAME TO CALL CORPORATE SHE WAS CORPORATE AND IT WOULD GET BACK TO HER ANYHOW. SHE YELLED OVER AND OVER... More...
    (Beauty)
  • Terrible Haircut!



    Guildford Supercuts, A male hairdresser cut my hair. I went in for a wash and cut, when I got home I had to re wash my hair as he didn't do it properly and my roots were extremely greasy. I have long hair and usually it takes about 20-30min to do my hair. He managed to complete it in 10 minutes. His style was very poor, nothing that i had seen before, instead of cutting it evenly, my hair is completely out of shape with random bits sticking out. VERY POOR, I am more upset that I have to go and pay for another hair cut to correct his mistake More...
    (Beauty)
    be7a's Picture   be7a    0 Comments   Comments
  • Beauty School Dropouts!



    Supercuts in Epping, Stratham, Portsmouth, NH are nothing more than Beauty School Dropouts that should not be cutting, coloring hair or anything else for that matter and should have just joined the Circus. Management are liars, theives, and ripoff artists and is a Franchise so Supercuts wipes their hands of all of the horrendous things they do to consumers and they talk to you like you are less than crap and hang up. They can't even greet you professionally of nicely because they know they can get away with it. They should NOT be in Business. I could write for hours on these... More...
    (Beauty)
    Infor4mer's Picture   Infor4mer    1 Comments   Comments
  • Super Cuts DESTROYED MY HAIR



    I've been sitting in my room crying for about two hours. I spent $140 on a hair cut at super cuts, it looks HORIBLE. Seriously, I gave them pictures of the cut I wanted and the color, they messed it all up. My hair isn't red, it looks like a dark orange. I look like I could be the main star and that dumb movie hair spray. I hate this so much, I'm never going back, Please don't waste your time with their bull. Please. More...
    (Advertising)
    TheOneFur's Picture   TheOneFur    1 Comments   Comments
  • take me back



    My name is Quynh Pham I have been working for supecuts at roosevelt mall for almost 2 years, recently i just walked away from supercuts It was a stupid decision that every made. Because over there i had alot of customer like me and requested me. I thought that when i left there will be ok for me but is not because everytime i closed my eyes i think of my customers my coworker. Right now I work in center city i was'nt bad but deeply in my heart my supercuts still my number one I just want to thank my supercuts because you made me to be a great hairstylist i appreciated Gary, mrs patti.... More...
    (Advertising)
    phamquynh299's Picture   phamquynh299    0 Comments   Comments
  • Supercut on TPC in San Antonio, TX.



    With the price of gasoline I decided to try the cheaper Supercuts near me. My hair is shoulder length.....very simple. I told the girl I didn't want her to cut the bottom at all.....just the bangs and a slight crown lift. She absolutely butchered my hair. It is awful. It is like she put a soup bowl on me head....went round....and then left the bottom long. I will never.....never.....ever go back there and it will take months to grow out this castastrophe. They might do kids and males well......but, ladies, if you want a good cut......stay away from there. More...
    (Beauty)
    RedheadinTX's Picture   RedheadinTX    1 Comments   Comments
  • Supecuts Lewisham



    Supercuts in Lewisham is in dyer need of a makeover and some proper management- there was a huge que outside and the manageress could clearly see this but made no apology and opened the shutters 15 mins late. This place is FILTHY! Surely after a shift you should ensure that the floor is swept at least! I was the first customer in this morning and the chair I was shown to was covered in yesterdays cuttings. The employee made no attempt to clean it and passed no remarks as I brushed it off with my towel. The equipment looks old and dirty and I wouldn't be surprised if I picked up... More...
    (Beauty)
    daiseyduke44's Picture   daiseyduke44    0 Comments   Comments
  • Super cuts hair cut



    When you go to Supercuts for a haircut, they ask you if you want them to use scissors or trimmers on your hair. I always respond the same way - "you are the professional, do what you think is best". Today, at the Supercuts located at 11200 Northwest Freeway in Houston, the woman insisted I learn about these options, so she could do her job. What a waste of time. When I reiterated that I did not care, I just needed a hair cut, she called over another employee. It is doubtful this person was a manager, or she would have had the training to tell the first person to go ahead... More...
    (Beauty)
    frankbonner's Picture   frankbonner    4 Comments   Comments
  • Haircut



    terrible customer service along with a shabby hair cut Cynthia was my Hairdresser to say the least. She did not accept my card that Supercuts gives customers she said that they were independent but the card came from that store to bad even after I gave her a $5 tip. Beware when they are busy customer service is at the lowest Ill be looking for a new place thats a little more customer freindly. Hopes this helps........ Store 12398 FM 423 Main St Frisco, TX More...
    (Beauty)
    texan3frisco's Picture   texan3frisco    0 Comments   Comments
  • Terrible service!



    I went into the Supercuts location at Bridgewater Falls in Fairfield Township, Ohio yesterday at 7pm. There was a blonde stylist with a client and no one else in the store when I came in. The stylist did not acknowledged me when I came in. I waited 20 minutes and the stylist never said a word to me. It appeared the customer was a "friend", because she spent more time chatting with her than doing the simple trim off the ends of her long hair. I got up to leave and was still never acknowledged. I would say this is "terrible service" but I think it was worse than that I... More...
    (Beauty)
    kathy11's Picture   kathy11    0 Comments   Comments
  • Epitome of Arrogance



    What's up with these losers...first they tell you they know how you want your hair cut, then they tell you that you need to have it cut more often, on their schedule, not yours. Don't they know that decisions about ourselves are our own prerogative? Tell them to mind their own business! And their haircuts aren't all that good. More...
    (Beauty)
    MadHatter1000's Picture   MadHatter1000    0 Comments   Comments
  • Employees do not care about their customers



    I walked in to my supercuts appointment at 2:00. After waiting for ten minutes, I told the hairdresser that I wanted her to use the four. She said "four all the way around?" I said no, and to leave some hair on the top. She then ignored my last comment and gave me a buzz cut. When I complained, she said I should have told her more clearly, and maybe next time I should write down what I want so the employee won't get confused. More...
    (Beauty)
  • Terrible Hair Cut



    I'm sorry, but i just received the worst hair cut of my life. I asked the lady to cut it with a 2 razor and then blend it in on the sides....then cut it finger length at the top. She used 2 razor all the way up the sides and into the top of my head. After the hair cut I look very similar to Chunk on the Goonies movie. I told her that she cut it way too short up to the top. She then proceeded to argue with me and stated in very broken English that this is the way it was supposed to be because of the round structure of my face. I never received a receipt so I can not provide you... More...
    (Beauty)
    ryantavis's Picture   ryantavis    1 Comments   Comments
  • STAY AWAY!



    I was seated rudely for a haircut because I have long hair and the girl obviously did not want to be bothered. I did not want any of my long hair cut just cleaned up underneath and MAYBE have the ends cut. I had put my own hair up and she left it that way instead of placing it out of the way to do her job. She proceeded to clipper the shorter hairs only to pull a large portion of my longer hair out of hold with the guard and she PROCEEDED TO CUT OFF THE LONG HAIR AS IF IT WERE NOTHING AT ALL! I said "you are cutting my my long hair", she said " Oh I am arent I" as she... More...
    (Beauty)
    vader7's Picture   vader7    0 Comments   Comments
  • Supercuts Charges Extra for a...



    Supercuts Charges Extra for a Preferred Stylist! Supercuts - Wantagh, New York The Supercuts chain of hair salons is doing something that I think is outrageous and possibly even illegal! Starting April 1, if you walk into any Supercuts salon and request a specific stylist, you will be charged $2 extra. The reason I go to Supercuts -- and have been doing so for at least 12 years -- is because I love my stylist, Ingrid. It's not that the other stylists sit around and twiddle their thumbs while Ingrid is busy with me ... they all have customers to take care of. When I emailed the... More...
    (Shopping, Chain Stores)


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